frequently asked questions


Q: Why is Face Mapping recommended when purchasing my skin care products?

A: Dermalogica products are designed to be most effective when prescribed by a Dermalogica professional skin therapist extensively trained in Face Mapping® skin analysis. Face Mapping analysis is the process of analyzing your skin, zone-by-zone, to diagnose your skin condition and prescribe suitable products for results. Without the assistance of a Dermalogica professional skin therapist, you may select the wrong products for your skin, and fail to reach your desired skin health results.

Q: Milford on Sea Dermalogica return policy

A: In the event that you wish to return a Dermalogica product purchased from Milford on Sea Dermalogica, simply return your product and you will receive a full refund as per Dermalogica’s 100% money back Product Satisfaction Guarantee.

Refunds and exchanges cannot be processed via the Dermalogica Head Office.

Q: How do I obtain Dermalogica samples?

A: If you wish to try a Dermalogica product, simply ask for a complimentary sample.

Dermalogica always recommend that a Face Mapping skin analysis is performed when deciding upon which products are most suited to your skin type and condition.

Q: Why does Dermalogica make formulation changes?

A: Dermalogica continually endeavour to exceed our loyal consumers’ expectations with each new formulation we release.

We value your feedback and utilise suggestions to ensure all product updates and reformulations reflect what you, the consumer, have requested.

In conjunction with employing the very latest in ingredient technology, your feedback is invaluable to helping Dermalogica design and improve our innovative skin care, helping you achieve your healthiest skin yet.

Q: How soon will I start seeing results from using Dermalogica products?

A: Some people see results the first time they use the products, and everyone tells us that their skin feels different straight away. The skin feels, clean, smooth, hydrated, and reflects a new level of health that is visibly noticeable.

If the skin has more advanced long-term needs, such as treatment of skin aging, acne or hyperpigmentation caused by hormonal fluctuations or sun damage, results may not be immediately visible; however, skin health will continue to improve as you follow the advice of your professional skin therapist, your Face Mapping® zone-by-zone prescription and your home care regimen.

Q: What are the long-term benefits of using Dermalogica products?

A: Plain and simple – healthy skin. Dermalogica uses ingredients designed to help keep skin at an optimal level of fitness – not just cover up with cosmetic results although one benefit of healthy skin is that skin looks its best. In addition, when skin is at an optimal level of fitness, your professional skin therapist can more effectively address issues that may arise from time to time, as your skin’s needs are constantly changing.

Q: Why do I need a professional skin therapist?

A: For the same reason doctor and dentist check-ups are necessary: for better health!

Skin is a living part of your body (your largest organ, in fact), that defends against environmental assaults and extreme temperatures. It helps eliminate toxins from the body. It heals from cuts, abrasions and scratches like a champ. It’s continually renewing and protecting. Simply put, skin keeps the bad stuff out and the good stuff in.

So why do you focus more on your hair and nails – two items on your body that aren’t actually living? Your skin needs personal attention from a professional – and that professional is a Dermalogica professional skin therapist.

At Dermalogica, we train more than 75,000 professional skin therapists a year. Dermalogica professional skin therapists are licensed, intensely educated skin health experts trained to prescribe Dermalogica products and deliver Dermalogica professional skin treatments. They have the answers to your most pressing skin care concerns. They know how to deliver real, visible results. They’re the best in the business, and have a real passion for taking care of your skin.

Your best-looking skin starts with healthy skin, and healthy skin starts with a Dermalogica professional skin therapist. Start living your healthiest skin!

Q: When did the Dermalogica story begin?

A: Dermalogica’s story begins in 1983, when skin therapist Jane Wurwand founded The International Dermal Institute (IDI), a postgraduate training and research facility designed to bring a new era of professionalism and results to an industry that had become obsessed with pampering, shallow beauty and miracle claims. IDI now consists of 37 training centres in the United States, United Kingdom, Ireland, Canada, Germany, Australia and New Zealand and trains over 75,000 skin therapists every year. IDI also continues to serve as the research arm of Dermalogica, and is a critical component of our product development, product testing and education curriculum. Jane then founded Dermalogica in 1986 to bring a new generation of skin therapists the type of results-oriented, no-nonsense products that their clients demanded. From day one, our formulas raised eyebrows in the industry – not only for the cutting-edge ingredients we used, but also for common ones we omitted. To this day, Dermalogica products shun the industry norm of using cheap chemicals like Mineral Oil, Lanolin, S.D. Alcohol, artificial fragrances and colours – and our packaging has remained simple and sustainable.

Q: Why doesn’t Dermalogica formulate make-up or hair products?

A: Actually, we do, just from a skin health perspective! Dermalogica's number one focus is the health of skin – and we believe that taking good care of skin is just as important to your daily routine as brushing your teeth! We also know when skin is healthy, it looks its best.

With that in mind, Dermalogica has created products to meet the needs of those who want skin and hair care products that function first and foremost for the health of skin.

Our Sheer Cover SPF30 and Sheer Tint SPF30’s lines are what we like to call your last step in skin care and your first step in make-up! It’s lightweight, oil-free, water-based, and moisturizes, provides antioxidant defense, and helps condition skin while functioning as a foundation. Natural colour pigments, not artificial colours, provide flawless coverage.

And from our Daily Groomers line of products are Shine Therapy Shampoo and Silk Finish Conditioner, two gentle, daily use, therapeutic products for hair and scalp health. Shine Therapy Shampoo contains clarifying extracts that purify and help stimulate the scalp while removing excess oils and debris for super-clean hair with amazing lift and bounce. Silk Finish Conditioner helps condition the scalp while nourishing hair, giving it brilliant shine and manageability.

Q: Where are Dermalogica products made?

A: We are proud to make all our products in Southern California. We have our own manufacturing facilities close to our headquarters which allows us to maintain a superior quality standard and level of oversight, and also support the local economy. Made in Southern California, Dermalogica is sold in over 80 countries around the world.